What Personal Information is collected?
You could be asked at various times to provide information including but not limited to, your name, e-mail address or information about what you like and do not like. When booking accommodation on-line we may request your credit card number to complete the transaction or your mailing address to ensure delivery. Also, guests at our property and other individuals may provide information to us.
We will generally not collect sensitive information about you such as details of your race, political beliefs, religion or health. However this may be required where we are providing you with specialised services (such as disabled access requirements).
We use the personal information collected to provide you with our services and to assist in making your experience with us a satisfying one. Information is also collected to establish and maintain proper business records.
Your personal information may also be used by us to notify you about new products, services or promotions that may be run from time to time.
Disclosure of information to third parties
You should be aware that from time to time, this property may have a minority interest in other companies in the hospitality or services industry.
All personal information collected by us is only made available to those authorised individuals who need to handle that information for the purposes outlined in this policy. In some circumstances, personal information may also be disclosed outside of our property. For example, we may disclose personal information to third parties to whom we contract out specialised functions (such as mailing houses). In such cases we will require an undertaking from such persons to comply with applicable privacy legislation and that they do not use the personal information for any purposes beyond the scope of our agreement with them.
Personal information may also be disclosed to third parties for the purpose of completing your transaction with us in providing the goods or services you have requested (for example, your credit card provider).
We will also disclose personal information when required by law and may disclose it when reasonably necessary to assist an enforcement body or to lessen or prevent a threat to individual or public health or safety.
Receiving offers from us:
If you do not want to receive e-mail or posted offers from us please let us know by sending an e-mail or by contacting us on the phone number on this Website.
Access to information:
You may have a right to seek access to information, which we hold about you. You may also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date.
If you wish to exercise your right under any applicable privacy legislation to seek access to the personal information held by us, then please contact us from the details on this website.
Please note that in the interests of protecting the privacy of all customers, if you request details of any personal information held by us, we will need to identify you properly. To do this, we may telephone you or require your current details (including any former addresses that may assist us) and a copy of a form of photo id. We will assume, unless you tell us otherwise, that your request relates to our current records about you.
If you are of the view that personal information about you is not accurate, complete or up to date, please provide us with your request for correction to the contact details on this Website.
Safely storing personal information:
All reasonable steps are taken by us to ensure the security of personal information from such risks as loss or unauthorised access, destruction, use, modification or disclosure.